You can track every step of your order from placement to delivery to your door!
Sign in with your log in and password and in your MY ACCOUNT page just select the ORDERS button. It will show you all your orders and everything you can do with them
Processing: These are orders that you recently placed and if the status still shows processing besides your order, you may edit the order, add, delete items or cancel the order.
Under Review: These are orders that you have placed that are currently under review by us for various reasons. We will notify you of the reason and resolve with you before the order is processed further.
Approved: These are orders that we have received from you and we have accepted to fulfill. You can be assured that your order now is being processed the same day or within the next 24 hours.
Confirmed: These are orders where your payment has been approved and your products are being collected and packaged to ship to you.
Shipped: These are orders that have been shipped to you and are now in the hands of the delivery company. In most cases, the actual shipping tracking information will be available for you in this section to see exactly where your order is, on route to you.
You may search any of your orders at any time that you have ever placed with us online.
How long does my order take to process?
We commit to make every effort to make sure orders are processed as soon as possible, and no unnecessary delays occur in processing an order. Once we receive your order we will review and if everything is correct (customer information, payment, items on order etc), we will place order for fulfillment immediately. Your account status will indicate "Approved".
As soon as you see your order status change to "Confirmed" it means that your order is being placed for shipment to you. Once you see your order status change to Shipped, it means that your order is on its way to you and you should be able to view courier tracking details.
During some busy periods, delays may occur. Items are allocated to your order when your order is being processed and after your payment has been verified, so on rare occasions stock may change during the processing of your order.
You can track your entire order directly from your "MY ACCOUNT" section after you log in. Click on "Orders" to view details.
How do I check if products are in stock?
In the product details page, you will see the stock as of "today" or you may see a green check mark indicating in stock or an RED "X" indicating not in stock. You can click besides this to check current availability. The results will show our stock level or sometimes an estimated time of arrival.
When will I be charged for items I order that are out of stock?
Unless you made other arrangements with us, we normally charge for your complete order when you place it, including back orders. We will order out of stock items specifically for you from our suppliers. Your account status will show you details on all back orders and update you as they become fulfilled. Any in stock products from your order will be shipped right away. You may cancel any outstanding back orders with us before our supplier delivers your order, by simply calling us.
In the event the product is unavailable, or if you wish to cancel the back ordered item before it is shipped, you will be issued a refund using the same method of payment you used to place the order, or a credit note. We will make every attempt to promptly issue refunds. Please allow up to 5 business days for refunds to be processed.
How long does it take for back orders to ship?
Once we place our order to purchase your items from our suppliers, we track every item in real-time to ensure that it is expedited as quickly as possible. We are also monitoring multiple suppliers to ensure that we switch orders to the suppliers who can deliver your products the fastest possible. We ill notify you of there are extraordinary delays to you receiving your shipment as a result of supplier or manufacturer issues. Normally, back orders are processed with 7 to 10 days. We are always available to help you switch your order to a comparable product or to help you source items that you require urgently. We are in business to serve your needs and keep you satisfy. Rest assured that you have our commitment to procure and fulfill your orders as quickly as possible.
Do you match a competitor's pricing?
We want to earn your business and we are prepared to who anything reasonably possible to keep you as our valued customer. If you find a lower price, please complete our Price Bid/Match form that you will find on every product details page in the product information tabs. We will review your request as quickly as possible and let you know if we can match or beat any price.
Please keep in mind that some competitors price may be lower for several reasons - sometimes even unlawful reasons like pirated software or used/reconditioned products being offered as new or hidden reasons like cash rebates or padded shipping charges. We urge you to compare apples to apples to ensure that you know what you are being offered. A lower price may indicate something is wrong as we thrive to offer the fair and competitive pricing where possible and we support everything we sell.
It is always your choice to buy from any company and we hope that we can demonstrate that we can fulfill your needs beyond just the lowest price.
What payment methods you accept?
Visa
Mastercard
American Express
PayPal
Prepaid Company Check, Cashier's Check, Money Order or Bank Draft
Certified personal cheque
Credit terms upon approval
First time customers may experience a 2 business day delay in processing your initial order, to allow for credit card payment verification and security checks. Prepaid Orders will take longer to process to allow checks to be cleared.
What taxes do I pay?
USA: State taxes are charged for all shipments delivered to
Canada: Goods and Services Tax will be charged for all orders shipped to a Canadian address, except for Government orders and orders bound to destinations where GST is exempt. Harmonized Sales Tax (HST) will be charged to residents of New Brunswick, Nova Scotia and Newfoundland. All orders shipping within our province will be charged the applicable provincial sales tax (PST).
What about the warranty of my products?
All products are governed by the manufacturer's specific warranty. Most manufacturers require that you contact them directly for assistance regarding their products under warranty. Contact Information is usually located in the owner's manual. These manufacturers will repair, return or replace them in accordance with their own policies. If you are having any difficulties, please contact us for assistance.
DOA (Defective On Arrival) items are replaced immediately upon the return of the product. Please request an RMA (Return Merchandise Authorization) through our Help Desk online form or contact us. We will troubleshoot the problem and determine the best way to fix the problem. You will have to pay for shipping charges in returning the product to us. Repaired or Replaced RMA items will be shipped back to you free of charge.
Is it safe to shop on your our store?
All areas of our web site which require you to provide your personal information include log-in password, ordering, order status etc are all under SSL 128-bit data encryption protection. This high-level security system protects you from unauthorized use of the information you are sending to our server. Our data servers are safe-guarded behind firewall and other hacker prevention systems. Our data servers are also restricted from our own employees to access unless ther are security cleared for such access as required by our programmers and network maintenance personnel. All access is logged and tracked to ensure that your data is safe.
To make sure you have the latest security features on your browser, you may want to download the most recent version of your favorite browser. You can view our complete privacy policy on our web site.
What is a cookie?
A cookie is a very tiny piece of text Web sites place on your computer's hard drive. You can choose whether or not to receive these files by configuring your browser. Ordering online requires you to accept cookies. On most browsers, the default settings enable you to accept cookies, so if you haven't changed your defaults, you most likely don't have to do anything to ensure that your browser accepts cookies. The text in a cookie from our web store, by itself, only tells us that you have visited our site before. It does not store any personal information such as your e-mail address, street address, or phone number.
What is a Virus
A computer virus is a small program written to alter the way a computer operates, without the permission or knowledge of the user. A virus must meet two criteria: It must execute itself. It will often place its own code in the path of execution of another program. It must replicate itself. For example, it may replace other executable files with a copy of the virus infected file. Viruses can infect desktop computers and network servers alike. Some viruses are programmed to damage the computer by damaging programs, deleting files, or reformatting the hard disk. Others are not designed to do any damage, but simply to replicate themselves and make their presence known by presenting text, video, and audio messages. Even these benign viruses can create problems for the computer user. They typically take up computer memory used by legitimate programs. As a result, they often cause erratic behavior and can result in system crashes. In addition, many viruses are bug-ridden, and these bugs may lead to system crashes and data loss.
When should I upgrade my computer?
Upgrading depends on alot of factors; how old your system is,what condition the system is in,and the type of hardware your computer has. With the rapid change in technology, depending on how much you use your system and what you use it for. If your system is more than five years old it can possibly be upgraded.
What is Spyware?
Spyware is software that obtains information from a user's computer without the user's knowledge or consent. Ever wonder how so many people that you domt know get your E-mail address? You got it. Thats Spyware. If you do not have Spyware removal you should get it.
Why should I back up my data?
Data and time are your most important assets. Once you lose access to data, you lose time. And time is money in business. Fact is that it takes about 30 hours to rebuild 20MB of data, and it can cost a small fortune.
Do you back up data daily? Have you specifically delegated someone to ensure a daily backup of data? Is he or she adequately qualified to do so? Are the backup tapes stored securely off-site, and will these tapes prove reliable if and when you need to restore the data?
Research shows the most businesses do not back up daily, 60% of backups are only partial, 50% of restores are unsuccessful.
The aftermath can be fatal. In general, by day 6 after a major data loss, companies suffer a 25% loss in daily revenue. By the 25th day, it is 40%. 43% of businesses that undergo a critical data loss disaster and that don’t have a data recovery plan, never re-open. You must safeguard your own or anyone else's data, by appropriate precautions against loss, corruption, or authorised disclosure.
The Only Solution – Daily Data Backup You never know what could strike your computer. It could be a virus, electrical surge, mechanical failure, man-made error, or even flood or fire. Therefore, at least in small and medium-sized businesses, backups should run daily. So, if there is data loss, it would only be the information recorded since the last backup that is lost. In such cases, most SMEs would not find it recovery difficult. However, when it comes to financial service organisations, even the loss of one day’s data could prove disabling. Such organisations with demanding data loads must make a greater effort to prevent data loss.
How to Protect Yourself Against Identity Theft
Identity thieves steal your personal information (name, social security numbers, driver's license, etc.) and use it for personal gain. It can happen when hackers break into your computer, but also when you provide personal information through any other communication.
What you can do
In public: Don't give any personal data verbally (driver's license, SSN, e-mail address, etc.). Don't let your credit card be taken out of sight. Question WHY a business needs more personal data.
PC: Limit access to your computer. Install good firewall hardware or software. Ensure secure authentication is turned on. Use good passwords for each user.
Phone: Verify who is calling before providing personal data. Question WHY more personal data is needed. If you didn't expect the call, call them back at the public number. Don't provide data on household members (age, gender, birthdays, schedules, etc.).
E-mail: Be cautious about clicking on links. Telephone a company directly to verify it sent an e-mail message. See Phishing scams and e-mail risks
Web: Verify the website is a reliable business. Before providing personal data, ensure the site has a secure icon and/or " https" in the web address.
PHISHING SCAMS
Scams and phishing usually are e-mail-related, although they can be used with any technology. Telephone and ATM scams still occur, as do online auction scams with false "overpayments". They are all variations of financial-related scams.
"Phishing" is a scam that occurs when you get a forged e-mail message that appears to be from a reputable business or website, but is really sent by criminals. The goal is to get you to click on e-mail links and/or get you to type in personal information, such as passwords, credit card numbers, and Social Security numbers.
What you can do
Know that financial institutions will never send e-mail to ask for personal information or to enroll you in a new security feature.
Call the institution if you are unsure about the legitimacy of a communication that appears to be from them.
Use new versions of web browsers that have some anti-phishing features that alert you before loading a suspicious website.
E-MAIL RISKS
E-mail security risks include attachments; scams; viruses and worms; spyware and adware; and hidden or devious links to bad websites.
What you can do
Learn how to detect e-mail threats
Use secure e-mail connections
Be suspicious of any unsolicited e-mail. When in doubt, delete it. Be cautious about links in e-mail. Going to a bad website can cause malware to be downloaded to your computer.
Scan e-mail attachments for viruses before opening -- and keep your antivirus software updated.
Don't respond to spam. Use good spam-filtering tools.
Realize that websites, online forums, contests, and "free" services (such as newsletters) are all used to collect e-mail addresses.
Guard your privacy. Question why someone wants your personal information.
